Thuraya Signs Contract with Elcome International to Boost Technical Support to GCC and Egypt Service Partners and End-Customers
The turnaround of maintenance work, fault rectifications, and Thuraya maritime installations will be both faster and more cost-effective due to the close proximity of independent contractor
DUBAI, UAE, 3rd May, 2016 – Leading Mobile Satellite Services operator, Thuraya Telecommunications Company, has announced an agreement with Dubai-based marine solutions provider, Elcome International to offer technical support to Thuraya’s service partners throughout the GCC and Egypt.
The new contract will ensure faster response times to requests made by service partners needing maintenance work, fault rectifications, and the installation of Thuraya maritime equipment.
The agreement comes after Thuraya’s recent expansion of its maritime portfolio with the launch of the Atlas IP. Atlas IP is an easy to install terminal which offers managers and crew seamless access to the internet, enhanced connectivity, and high-speed onboard efficiency with best-in-class data rates.
Keith Murray, Product Manager, Maritime, Thuraya, said: “This agreement with Elcome is a welcome opportunity to increase our support to our valued service partners across the GCC and Egypt. Our expanding maritime portfolio requires support whenever and wherever a vessel needs it. Our maintenance partner will store spare Thuraya equipment for vessels in locations that are difficult for our partners to reach. In the long-run, this new agreement will save our partners time and money.”
At agreed rates, Thuraya’s service partners will have the benefit of being able to call on Elcome’s fully-trained engineers to avoid extensive downtime in the event of equipment problems.
As Thuraya’s maritime business continues to experience substantial growth, this convenient maintenance and service contract comes into effect following an increase in regional customers signing up with the leading mobile satellite services operator.
Surjit Singh, Deputy General Manager, Customer Support, Elcome, said: “We are pleased to partner with Thuraya Telecommunications to provide urgent assistance to its service partners around the region. Our engineers have received full training in Thuraya maritime equipment and we look forward to serving these important customers around the region.”
About Thuraya Telecommunications Company
Thuraya Telecommunications Company is an industry leading MSS operator and a global telecommunication provider offering innovative communications solutions to a variety of sectors including energy, broadcast media, maritime, military and humanitarian NGO. Thuraya’s superior network enables clear communications and uninterrupted coverage across two thirds of the globe by satellite and across the whole planet through its unique GSM roaming capabilities. The company’s diverse range of technologically superior and highly reliable mobile satellite handsets and broadband devices provide ease of use, value, quality and efficiency. Thuraya remains committed to serving humanity through delivering the essential tools for optimal connectivity, never leaving anyone out of reach. Visit: www.thuraya.com
Based in Dubai, Elcome International LLC is a diversified turnkey solutions supplier of marine electronics, electrical and safety systems for the world maritime industry. Founded in 1969, Elcome is headquartered in a modern 100,000 sq. ft. facility in Dubai, with offices in United Arab Emirates, Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, Sri Lanka, Singapore and Malaysia, as well as a subsidiary and associated companies in India. The Elcome Group (including associated companies) has over 500 employees, including over 200 factory-trained engineers and technicians. The company is certified to ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 by DnV. Elcome is the authorized sales and service representative for many of the world’s major manufacturers of marine products and systems, and manufactures its own line of type-approved marine electrical switchboards under the ELSYS brand name. The company provides shipboard installation and service for navigation, communication, automation, and safety systems, with 24/7 flyaway service. Elcome services over 600 vessels per month in the Arabian Gulf alone, with a first-time fix rate of 96 percent. In addition, Elcome is the region’s largest supplier of nautical charts and publications, both print and digital, and operates FTA approved training center and bridge simulator in Dubai.