Knowledge Center

Thuraya Knowledge Center is a growing resource for information, including white papers, case studies, research and FAQs. We continually add new items, so be sure to bookmark the section and come back often!

  • 1.What is the Thuraya IP?

    An affordable, light and portable broadband data terminal that is no bigger than an A5 sheet of paper.

  • 2.Where are the Thuraya IP services available?

    The Thuraya coverage footprint covers more than two-thirds of the globe across 159 countries in Asia, Africa, Australia, Europe and Middle East.

  • 3.What are the types of services available on the Thuraya IP?

    Two types of broadband data services are available, Standard IP and Streaming IP.

    • Standard IP, also known as Background IP or Variable Bit Rate (VBR) offers up to 444 Kbps receive speed and 202 Kbps transmit speed on a shared mode or best effort basis.
    • Streaming IP, also known as Constant Bit Rate (CBR) offers dedicated data connectivity ranging from 16 Kbps to 256 Kbps.
  • 4.Are we required to use an external antenna with Thuraya IP unit?

    Multiple types of external antennas are available (Please refer to the accessories list). The purpose may be to achieve higher transmit speeds or to achieve a fixed installation (e.g. in a building).

  • 5.If an external antenna is fitted what speeds will be achieved?

    For Standard IP, upto 444 kbps receive and 444 Kbps transmit speed. For Streaming IP upto 384 Kbps.

  • 6.What are the key end-user activities that Thuraya IP supports?

    • Broadband internet access
    • Email, web mail, web browsing
    • Virtual Private Network (VPN)
    • File transfer (FTP)
    • Video conferencing
    • Video streaming
    • Intranet, E-commerce
  • 7.Who are the target subscribers for Thuraya IP?

    Thuraya IP is targeted at vertical markets where mobility and portability makes all the difference. Users in the defense, government, telemedicine and disaster response sectors can rely on this broadband terminal to have internet access in areas beyond terrestrial network coverage.

  • 8.What types of Quality of Service (QoS) does Thuraya IP offer?

    • Standard IP: This is a contentioned service that offers shared channel resources among several users. This means that in any spot beam, the number of users logged on and are actively using the service will be sharing the available channels. The throughput may vary depending on the amount of data transmitted and received by various users sharing the channel.
       
    • Streaming IP: This is a contentionless service that offers dedicated throughput on a channel for a user. Within Streaming IP, different types of QoS are available ranging from 16 Kbps to 384 Kbps for uplink as well as downlink. In this mode, if a subscriber opts for 384 Kbps uplink and 64 Kbps downlink, the 384 Kbps uplink bandwidth and 64 Kbps downlink bandwidth is dedicated to this subscriber only. The throughput is constant during the session.
  • 9.What are the uplink and downlink options available on Streaming IP?

    Thuraya is the innovator of this service. The Thuraya IP offers Asymmetric Streaming services which enable users to have numerous uplink/downlink bandwidth options. It offers unmatched flexibility for variable uplink and downlink streaming bandwidths to suit any type of dedicated bandwidth requirement. This results in significant cost savings for the customer.

  • 10.Which company manufactures the Thuraya IP terminal?

    Thuraya IP is manufactured by Hughes Network Systems, Inc., USA

  • 11.What does the Thuraya IP package contain?

    • Thuraya IP satellite IP modem
    • AC Mains power adapter and cable
    • Universal Power Adapter
    • Rechargeable lithium ion battery
    • Ethernet cable
    • USB Cable
    • User Manual
    • CD Containing USB Driver
  • 12.Do I have to install software on my PC before connecting the Thuraya IP?

    Thuraya IP is a true plug and play device. The browser on your PC that supports Java can be used to operate this terminal. You can also operate the terminal by using any smartphone or a tablet that support Wi-Fi, e.g. iPhone, iPad, Blackberry, Samsung, etc.

  • 13.How long does the battery last if the terminal is continuously in use?

    The battery lasts up to 1 hour when continuously transmitting at maximum speed.

  • 14.What are the most effective ways of setting up the Thuraya IP?

    You can setup in the following ways:

    • Place the Thuraya IP outside and use the computer/laptop on WLAN
    • Place the Thuraya IP outside and extend the connectivity from Thuraya IP to the laptop via a LAN cable that is up to 100 meters in length.
    • Place the Thuraya IP external antenna outside and connect to the Thuraya IP indoors with a long antenna cable that comes with a 1426 antenna or a SCAN Antenna.
  • 15.Will my Thuraya IP be upgraded automatically if there is a new version?

    No, you have to download the new version of the software from the Thuraya IP web page on Thuraya website and then upgrade the firmware on your terminal by following the steps described in the upgrade manual.

  • 16.Do I have to add specific applications to improve the performance of the Thuraya IP?

    The performance of any satellite IP link can be improved by using special Performance Enhancement Proxy software. You can easily download the software from our website or you can request for it from Thuraya Customer Care.

  • 17.How much does the Thuraya IP cost?

    Please consult your account manager or Thuraya Service Partner for the cost of the terminal.

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