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Abu Dhabi, 10 May 2024: Further to our previous communications about the unexpected payload anomaly and service outage on the Thuraya 3 (T3) satellite, Thuraya is pleased to announce that it has successfully recovered services within the Indo-China region. This region includes Myanmar, Thailand, Vietnam, Western Malaysia, Western Indonesia, Singapore and majority of China, and is witnessing a traffic increase in both voice and packet services.
Thuraya is encouraging all its service partners and customers in these locations to test the service and provide feedback as part of its continued efforts to restore services.
Thuraya remains fully focused on recovering services in the remaining impacted Asia Pacific territories. We will provide further updates on this in due course.
A dedicated 24/7 customer service is available to address any inquiries related to this incident. The support team can be reached at customer.care@thuraya.com.
For investor enquiries, please contact ir@yahsat.ae
For media-related enquiries, please contact; yahsat@hkstrategies.com
View previous statements on the T3 status here